Find out how to resolve login and authentication issues that can happen when the Anaplan IP allowlist is enabled. The Anaplan IP allowlist is enabled by your tenant security administrator.
This article is for all users.
The Anaplan IP allowlist includes policies that specify which end user's IP address is allowed to authenticate into the Anaplan platform. Authentication is a security process that verifies your identity and approves your access to Anaplan upon log in.
If you encounter any of the errors below, follow the steps to rectify them. If you are still having an issue, log in to the Support portal to submit a case.
Anaplan Excel Add-in and PowerPoint "Login failed" error
This error might display when you try to log in and authenticate into Anaplan with the Anaplan Excel Add-in or PowerPoint Add-in:
Login failed
| Causes | Resolutions |
| You entered the wrong email address or password. | If you entered the wrong email address or password, enter them again. |
| You entered the correct email address and password, but you tried to authenticate from an unauthorized IP address. | If your email address and password are correct, the IP allowlist blocked your IP address because it's unauthorized. Contact your tenant security administrator to add your IP address to the IP allowlist. |
Anaplan for Microsoft 365 blank panel
After you try to log in and authenticate into Anaplan with Anaplan for Microsoft 365, the Anaplan for Microsoft 365 panel might be blank.
| Cause | Resolution |
| This error occurs if you try to authenticate from an unauthorized IP address. | Contact your tenant security administrator to add your IP address to the IP allowlist. |
Anaplan mobile app errors
If you try to log in and authenticate into Anaplan from the Anaplan mobile app, you might see these errors:
- Web authentication (user name and password) errors:
Your email address or password is not correct. Please check and try again.requesting tokens failed: Code exchange failed, received status 406
- Single sign-on (SSO) error:
We are unable to verify your SSO login at this time
| Cause | Resolution |
| These errors occur if you try to authenticate from an unauthorized IP address. | Contact your tenant security administrator to add your IP address to the IP allowlist. |
API errors
If you attempt to authenticate with an API, you might see this error:
{
"status": "FAILURE_GENERIC",
"statusMessage": "Authentication Failure. The IP Address is invalid."
}
If you attempt to create, read, update, or delete a workspace with an API, you might see this error:
{
"status": {
"code": 401,
"message": "Not Authenticated."
}
}
| Cause | Resolution |
| These errors occur if you try to authenticate from an unauthorized IP address. | Contact your tenant security administrator to add your IP address to the IP allowlist. |
OAuth client 302 error
When the OAuth client attempts to obtain the access token, you might see a 302 response and be redirected to the error page in the headers.
The Location header contains this URL:
https://us1a.app.anaplan.com/auth/api/1/error/ip?ip=21.21.21.118
| Cause | Resolution |
| This error occurs if you try to authenticate from an unauthorized IP address. | Contact your tenant security administrator to add your IP address to the IP allowlist. |
